Terms of Service

By accessing or using VenaPOS websites, applications, or services (“Services”), you agree to these Terms of Service. If you use the Services on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use the Services.

VenaPOS provides cloud software for restaurant operations. Features and availability may depend on your subscription plan, region, and configuration. We may modify, suspend, or discontinue parts of the Services with reasonable notice where practicable, especially for security or legal reasons.

You are responsible for maintaining the confidentiality of login credentials and for activity under your account. You must provide accurate registration information and notify us promptly of unauthorized use. Role-based access should be configured in line with your internal policies.

Paid plans, trials, and billing terms are presented at purchase or in your order. Unless stated otherwise, fees are non-refundable except where required by law or expressly agreed. Taxes may apply based on your location. Failure to pay may result in suspension or termination of access after notice.

You retain rights to data you submit (for example menu items, orders, and business information). You grant us a license to host, process, and display that data solely to provide and improve the Services, in accordance with our Privacy Policy. You represent that your use of the Services complies with applicable laws and third-party rights.

You must not:

• Use the Services for unlawful, harmful, or fraudulent activity.
• Attempt to gain unauthorized access to systems, data, or other accounts.
• Reverse engineer or circumvent security or usage limits except where permitted by law.
• Overload or disrupt the infrastructure or other customers’ use.

The Services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement where allowed. We do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising out of these Terms or the Services is limited to the amounts you paid us for the Services in the twelve (12) months before the claim (or, if none, a nominal amount), except where limitation is prohibited by law.

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, non-payment, or legal or security reasons. Provisions that by nature should survive (including limitations of liability and dispute provisions) will survive termination.

These Terms are governed by the laws applicable in the United Arab Emirates, excluding conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts in the UAE shall have exclusive jurisdiction, subject to any mandatory rights you may have in your jurisdiction.

We may update these Terms. We will post the new version on this page and update the “Last updated” date. Continued use after changes constitutes acceptance of the revised Terms where permitted by law.

For questions about these Terms: Contact us.