Terms of Service

By accessing or using VenaPOS websites, applications, or services ("Services"), you agree to be bound by these Terms of Service. If you use the Services on behalf of a business, you represent that you have authority to bind that business. If you do not agree to these Terms, do not use the Services.

Important: VenaPOS is a software-as-a-service platform provider. Each restaurant or business using our platform operates independently and is solely responsible for their own compliance with local laws, tax regulations, and their own customer agreements.

VenaPOS is a UK-based company providing cloud-based restaurant operating system software. Our platform enables restaurants, cloud kitchens, and hospitality businesses worldwide to manage their operations including point of sale, kitchen display systems, inventory management, and related services.

Multi-Tenant Platform: VenaPOS operates as a multi-tenant SaaS platform. Each subscriber ("Restaurant," "you," or "your") receives a separate, isolated instance of the software with their own data, configuration, and settings.

VenaPOS provides cloud software for restaurant operations including but not limited to:

• Point of Sale (POS) system for order management
• Kitchen Display System (KDS) for order routing
• Inventory management and tracking
• Delivery and aggregator integration
• Analytics and reporting
• Customer management tools

Features and availability depend on your subscription plan, region, and configuration. We may modify, suspend, or discontinue parts of the Services with reasonable notice where practicable, especially for security, legal, or operational reasons.

As a VenaPOS subscriber, you are solely responsible for:

• Tax Compliance: Calculating, collecting, and remitting all applicable taxes (VAT, GST, sales tax, etc.) based on your jurisdiction. You must configure your own tax rates in the system.
• Legal Compliance: Ensuring your use of the platform complies with all applicable local laws, regulations, and licensing requirements in your country and region.
• Customer Agreements: Establishing your own terms and conditions, privacy policies, and refund policies for your end customers. VenaPOS does not form any direct relationship with your customers.
• Data Accuracy: Maintaining accurate business information, menu data, pricing, and customer records.
• Account Security: Maintaining confidentiality of login credentials and all activity under your account.

You must provide accurate registration information and notify us promptly of unauthorized use. Role-based access should be configured in line with your internal policies. You are responsible for:

• All activities that occur under your account
• Maintaining the security of your login credentials
• Restricting access to authorized personnel only
• Ensuring your staff comply with these Terms

Paid plans, trials, and billing terms are presented at purchase or in your order. Unless stated otherwise:

• Fees are non-refundable except where required by law or expressly agreed
• You are responsible for all applicable taxes on subscription fees
• Failure to pay may result in suspension or termination after notice
• Subscription fees are separate from and do not include any payment processing fees charged by third-party payment gateways

We take data security seriously. VenaPOS implements industry-standard encryption and security measures:

• All data is encrypted in transit (TLS/SSL) and at rest
• Sensitive data such as API keys and credentials are encrypted using AES-256 encryption
• Payment data is handled exclusively by PCI-DSS compliant third-party payment processors
• We never store complete payment card details on our servers

You retain all rights to your business data. You may export your data at any time through the platform or request data deletion upon account termination.

VenaPOS integrates with third-party payment processors (Stripe, PayPal, Tap Payments, etc.). Important clarifications:

• VenaPOS is not a payment processor or money transmitter
• All payment processing is handled directly between you and the payment processor
• Funds flow directly to your connected payment accounts
• You are subject to the terms and conditions of your chosen payment processors
• VenaPOS only facilitates the connection between your POS and payment providers

You retain all rights to data you submit (menu items, orders, business information, customer data). You grant us a limited license to host, process, and display that data solely to provide and improve the Services. You represent that:

• Your use complies with applicable laws and third-party rights
• You have obtained necessary consents for customer data processing
• Your content does not violate any intellectual property rights

You must not:

• Use the Services for unlawful, harmful, or fraudulent activity
• Attempt to gain unauthorized access to systems, data, or other accounts
• Reverse engineer or circumvent security or usage limits
• Overload or disrupt the infrastructure or other customers' use
• Use the platform to process transactions for prohibited goods or services
• Upload malicious code or attempt to breach platform security

You may configure your own legal documents that will be displayed to your customers on your restaurant's public pages:

• Terms and Conditions: Your own terms governing customer orders, deliveries, refunds, and service policies
• Privacy Policy: Your policy explaining how you collect and use customer data

These documents are your sole responsibility. VenaPOS provides the mechanism to display them but does not review, approve, or assume any liability for their content.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION.

VenaPOS is not responsible for:

• Your compliance with local laws and tax obligations
• Disputes between you and your customers
• Payment processor failures or fund holds
• Third-party service interruptions
• Data loss due to your failure to maintain backups

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENAPOS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, death, or personal injury caused by negligence.

You agree to indemnify and hold harmless VenaPOS, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your tax or legal compliance failures
• Disputes with your customers

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, non-payment, or legal or security reasons. Upon termination:

• Your access to the platform will cease
• You may request data export within 30 days
• We may delete your data after the retention period
• Provisions that should survive termination will survive

These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protections in your jurisdiction require otherwise.

For EU customers: If you are a consumer in the European Union, you may also bring proceedings in your country of residence. The European Online Dispute Resolution platform is available at https://ec.europa.eu/odr.

We may update these Terms from time to time. We will post the new version on this page and update the "Last updated" date. Material changes will be communicated by email or in-product notice. Continued use after changes constitutes acceptance of the revised Terms.

For questions about these Terms, please contact us.

VenaPOS operates globally but is governed by UK law. We serve restaurants and hospitality businesses worldwide while maintaining our headquarters and primary operations in the United Kingdom.