Privacy Policy

VenaPOS (“we”, “us”, or “our”) provides a restaurant operating system including point of sale, kitchen display, inventory, and related tools. This Privacy Policy explains how we process personal data when you visit our website, create an account, or use our services.

We may collect:

• Account data: name, email, phone, restaurant name, and credentials you provide at signup.
• Operational data: orders, menu configuration, staff roles, and usage of product features.
• Technical data: IP address, device type, browser, and approximate location derived from network data.
• Support communications: messages you send to us by email or contact forms.

We use personal data to:

• Provide, operate, and improve VenaPOS and related services.
• Authenticate users, enforce security, and prevent fraud or abuse.
• Communicate about your account, billing, trials, and service updates.
• Comply with legal obligations and respond to lawful requests.

Depending on your region, we rely on performance of a contract, legitimate interests (such as securing our platform and improving the product), or consent where required—for example for certain marketing or non-essential cookies.

We use trusted infrastructure and service providers (for example hosting, email delivery, and payment processing). They process data only on our instructions and under appropriate agreements. We do not sell your personal data.

We retain data for as long as your account is active and as needed to provide the service, meet legal requirements, resolve disputes, and enforce our agreements. Backup and audit retention may extend for a limited period after deletion where required.

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. No method of transmission over the internet is completely secure; we encourage strong passwords and safeguarding your credentials.

Depending on applicable law, you may have rights to access, rectify, delete, or restrict processing of your personal data, to object to certain processing, or to data portability. To exercise these rights, contact us using the details on our Contact page. You may also lodge a complaint with a supervisory authority in your country.

Your data may be processed in countries where we or our providers operate. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where appropriate.

Questions about this policy: Contact us or write to the address shown on the Contact page.